Shipping Information

We aim to dispatch orders within the next working day. Please note this can take longer during our sale peak and promotional periods for shipments to be dispatched. When your order is shipped, you will receive an e-mail confirming that your order is completed and specifying the tracking number to monitor the shipment status.

Our products will be delivered to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and to make sure that someone will be available to receive and sing upon delivery.


The estimated delivery time is one to three business days after the dispatch date.

Estimated delivery time is to be used as a guideline. COLOMBIANA shall not be held responsible for possible delays in shipments caused by factors that are beyond our control.


If for any reason, you are not completely satisfied with your order, we are happy to accept your return. You can return any purchases for a full refund within 15 days of the delivery date. Please note that all items must be returned in their original condition and packaging, without having been worn, washed or altered, with tags still attached and where relevant, hygiene strips must be in place.

To request for a refund, simply print our Return Form and fill in all the necessary fields and indicate which item(s) you wish to return and the reason why. Then sign it and enclose it in the return package.

The item is your responsibility until it reaches us. Please make sure that it is securely packaged in order to avoid damage in the transit. For your own protection, we recommend that you send the package using a delivery service that insures you for the value of the products. Please note that we can’t cover return shipping costs and that you are responsible for any items lost in shipping.

As soon as we receive and accept your returned shipment, we will contact you confirming receipt of your return.

Your refund will be credited to the original payment method (currency, account and payment method as used for original purchase). In case the original payment method was “Cash on Delivery” a bank account should be provided in order for the refund to be possible. Please note that original shipping charges arenon-refundable. We aim to process returns the day we receive them, however during busy times it may take a couple of days. Please allow up to 14 days for refunds to be credited to your original payment method due to varying processing times between payment providers.

We sincerely apologize if something you have bought from us is faulty when it arrives then we’ll be happy to replace it for you.

If you have any questions regarding the process, please contact us.